This Privacy Policy explains how newjili collects, uses, stores, and protects the personal information of players registered on our platform. By using the newjili platform, you agree to the practices described in this document. We are committed to keeping your data safe and handling it responsibly in accordance with applicable Philippine law.
When you register an account on newjili, we collect personal information that is necessary to verify your identity, process transactions, and provide you with a safe gaming experience. This includes your full name, date of birth, email address, mobile number, and residential address within the Philippines. We may also collect a copy of a government-issued identification document as part of our Know Your Customer (KYC) verification process.
In addition to registration details, we collect information about how you use the platform. This includes your login history, game activity, deposit and withdrawal records, device type, browser information, and IP address. This usage data helps us maintain platform security, detect unusual activity, and improve the overall experience for Filipino players.
If you contact our support team, we may retain records of that communication, including the content of messages and any attachments you provide. This information is used solely to resolve your enquiry and to improve our support services over time.
The personal information we collect is used primarily to operate and maintain your account on the newjili platform. This includes processing deposits and withdrawals in Philippine pesos, verifying your identity in compliance with applicable regulations, and ensuring that your account remains secure. We will not use your data for any purpose that is incompatible with the reason it was originally collected.
We may use your contact details to send you important account-related notifications, such as transaction confirmations, security alerts, and updates to our Terms and Conditions or this Privacy Policy. Where you have opted in to receive promotional communications, we may also send you information about platform featuresand relevant offers. You may unsubscribe from promotional messages at any time by contacting our support team at [email protected]. We will process your opt-out request promptly and will not send further marketing communications after confirmation.
Your data may also be used for fraud prevention, responsible gaming monitoring, and compliance with Philippine regulatory requirements. We analyse platform usage patterns to identify potentially harmful behaviour and to ensure that our gaming environment remains fair and safe for all registered players.
newjili does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification providers, and customer support tools. All such third parties are contractually required to handle your data securely and only for the specific purpose for which it was shared.
We may disclose your personal information to government authorities, law enforcement agencies, or regulatory bodies in the Philippines where we are legally required to do so. This includes situations involving the investigation of fraud, money laundering, or other criminal activity. We will only disclose the minimum amount of information necessary to comply with any such legal obligation.
In the event that newjili undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity as part of that transaction. We will notify registered players of any such change and ensure that your data continues to be protected under terms no less protective than those set out in this Privacy Policy.
We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it from unauthorised access, loss, or misuse. These measures include encrypted data transmission using industry-standard protocols, secure server infrastructure, and access controls that limit who within our organisation can view your personal data. Our security practices are reviewed and updated regularly to address emerging threats.
Despite our best efforts, no online platform can guarantee absolute security. If you suspect that your newjili account has been compromised or that your personal data has been accessed without authorisation, please contact our support team immediately at [email protected]. We will investigate the matter promptly and take appropriate steps to secure your account and notify you of our findings.
You also play an important role in keeping your account secure. We strongly recommend that you use a strong, unique password for your newjili account, enable any available account security features, and never share your login credentials with anyone. Logging out of your account after each session, especially on shared or public devices, is also strongly advised.
As a registered player based in the Philippines, you have the right to access the personal information that newjili holds about you. You may request a copy of your data at any time by contacting our support team. We will respond to verified access requests within a reasonable timeframe and provide your information in a clear, readable format.
You also have the right to request the correction of any inaccurate or incomplete personal information held in your account. If you believe that any of your details are incorrect, please contact us and we will update your records promptly. Keeping your information accurate helps us provide you with the best possible service and ensures that your account remains compliant with our verification requirements.
Where permitted by applicable law, you may also request the deletion of your personal data. Please note that certain information may need to be retained for legal, regulatory, or fraud prevention purposes even after your account is closed. We will inform you of any such retention obligations at the time of your request and explain the basis on which the data is being kept.
The newjili platform uses cookies and similar tracking technologies to enhance your browsing experience, maintain your session, and gather anonymised usage statistics. Cookies are small text files stored on your device that allow the platform to recognise you between visits and remember your preferences. They do not contain your password or any sensitive financial information.
We use strictly necessary cookies to ensure the platform functions correctly, including session management and security features. We may also use analytical cookies to understand how players navigate the platform so that we can improve its layout and performance. You can manage your cookie preferences through your browser settings, although disabling certain cookies may affect the functionality of the platform.
We do not use cookies to serve third-party advertising or to track your activity across other websites. Any data collected through cookies on the newjili platform is used solely for the purposes described in this Privacy Policy and is not shared with external advertising networks or data brokers.
We retain your personal information for as long as your account remains active and for a reasonable period thereafter, in accordance with our legal and regulatory obligations under Philippine law. Transaction records, identity verification documents, and account activity logs may be retained for a minimum period required by applicable financial regulations, even after your account has been closed.
When your personal data is no longer required for the purposes for which it was collected and there is no legal basis for continued retention, we will securely delete or anonymise it. The specific retention periods applicable to different categories of data are determined by the nature of the data and the regulatory requirements that apply to online gaming platforms operating in the Philippines.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way newjili handles your personal data, please contact our support team at [email protected]. We are committed to addressing all privacy-related enquiries promptly and transparently. For general platform questions, you may also find helpful information on our FAQ page.
We may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable Philippine law. When material changes are made, we will notify registered players through the platform or via the email address associated with their account. The date of the most recent revision will always be indicated at the top of this page, and continued use of the platform after any update constitutes acceptance of the revised policy.