At newjili, we believe that gaming should always be an enjoyable form of entertainment — never a source of stress or financial harm. This page outlines the tools, guidelines, and support resources available to all registered players in the Philippines so you can make informed decisions every time you play.
newjili provides practical tools that put you in charge of your own gaming experience. Whether you want to limit how much you spend, take a short break, or step away from the platform entirely, these options are available to every registered player in the Philippines at any time.
You can set a daily, weekly, or monthly deposit cap on your account. Once your chosen limit is reached, no further deposits will be accepted until the period resets. This is one of the most effective ways to keep your spending predictable and within your personal budget.
Keeping track of how long you have been playing is easy to overlook when you are enjoying yourself. newjili encourages all players to set personal session time reminders so that gaming stays a leisure activity rather than an all-day habit. Contact our support team at [email protected] to request a session alert on your account.
If you feel that you need a longer break from gaming, you can request a self-exclusion period on your newjili account. During this time your account will be suspended and you will not be able to log in, place bets, or make deposits. Self-exclusion can be set for a defined period or on an indefinite basis — simply reach out to our support team to activate it.
A reality check is a periodic on-screen reminder that shows you how long you have been playing and how your balance has changed during that session. These prompts help you pause, reflect, and decide whether to continue or take a break. We recommend enabling reality checks if you tend to lose track of time during longer gaming sessions.
A cooling-off period is a short-term account pause — typically 24 hours to 30 days — that gives you space to step back without committing to a full self-exclusion. It is ideal for players who feel they are playing more than intended and want a brief reset. Your account history and balance are preserved and will be available when the cooling-off period ends.
Our support team is available to help with any responsible gaming request, from setting limits to processing a self-exclusion. You can reach us at [email protected] at any time. We treat all responsible gaming enquiries with full confidentiality and without judgement, because your wellbeing matters more than your activity on the platform.
Problem gambling can affect anyone, regardless of how experienced a player they are. Being aware of the warning signs is the first step toward getting help. The following indicators may suggest that gaming has moved beyond healthy entertainment and into territory that requires attention.
If any of the above signs feel familiar, we strongly encourage you to reach out for support. You can contact our team directly at [email protected] to discuss your options, including self-exclusion and account closure. You may also wish to speak with a professional counsellor or contact a problem gambling helpline in the Philippines for confidential guidance and assistance.
Remember that seeking help is a sign of strength, not weakness. newjili is committed to supporting every player who reaches out, and we will always prioritise your long-term wellbeing over short-term platform activity. Gaming should add enjoyment to your life — if it is doing the opposite, please do not hesitate to ask for help.
Responsible gaming is not just about avoiding harm — it is also about building habits that keep gaming fun over the long term. Here are some practical guidelines that every player on the newjili platform is encouraged to follow.
Decide in advance how much you are comfortable spending during a session and treat that amount as the cost of entertainment — not as an investment you expect to recover. Never play with money that is needed for essential living expenses such as bills, food, or rent.
Set a time limit for each gaming session and stick to it. Taking regular breaks helps you stay alert, make better decisions, and maintain perspective on your activity. Avoid playing when you are tired, stressed, or under the influence of alcohol, as these states can impair your judgement.
All casino-style games involve an element of chance, and losses are a normal part of the experience. Never chase losses by increasing your bets or depositing additional funds in an attempt to win back what you have lost. Accepting the outcome of each session — win or lose — is a key part of healthy gaming behaviour.
Gaming is most enjoyable when it is one of many leisure activities in your life, not the only one. Make sure you are maintaining relationships, pursuing other hobbies, and fulfilling your responsibilities outside of the platform. If gaming is crowding out other important parts of your life, it may be time to reassess your habits.